- No Setup fees
- All Digital fiber optic Network
- Change the number of simultaneous calls allowed in your office
- Change scheduled broadcast hours
- Free database usage
- Free conversation recording
- Change your "Transfer" phone number in real time
- Increase or decrease the number of call center contacts made per minute
- Playback recordings for quality control
- Turn your campaign on or off in real time
No Setup FeesOur campaign management system is the low cost leader in Voice Broadcasting. We focus on volume and will not nickel and dime you. You will know your exact costs before your call center management campaign begins.
All Digital NetworkYour contacts will be made via fiber optic connections to major providers such as Qwest, Broadwing, and Global Crossing. WE DO NOT USE Voice Over IP or Rely on the Public Internet which results in poor audio quality and low response rates.
Free Database UsageWe offer our clients FREE usage of our entire database for our broadcasting services. We have over 250 Million phone numbers. This typically saves our clients anywhere from two to ten cents per contact!
Free Conversation RecordingAt no additional cost, our management system will record ALL contacts transferred to your call center to ensure your staff is doing their job effectively. You will be able to listen to the call center recordings by visiting our Web-Based Campaign Management system.
Free Simultaneous Call LimitationYou only have a limited number of people who can answer the phone at the same time. When a specific number of people are simultaneously talking with your call center, your broadcast will AUTOMATICALLY stop. This ensures your call center will never be inundated with too many contacts, but enough to keep everyone busy.
Free Do-Not-Call MaintenanceWe maintain a Company Wide Do-Not-Call list and scrub ALL outgoing campaigns against it. Over time this has helped dramatically increase the quality of contacts our customers receive. We also scrub all phone numbers against the National Do-Not-Call List.
Free "Automatic Transfer Retry"If our campaign management system transfers a contact and your call center lines are busy, we will retry your phone number every two seconds until we get through. During that time, our campaign management system will play hold music.
Free "Mark for Removal Feature"If a caller presses "1" to have their call transferred, but then asks to be placed on the Do-Not-Call list once connected, simply press the Star Key ( * ) on your telephone at any time during the conversation. The caller will then hear a recording indicating they have been removed from the list and the call will be disconnected.
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